Alpine
Holidays Pvt Ltd is a local company based in Kathmandu which has established in
the year 2008 as per the law of Government of Nepal with license number,
53326/064/065. We operate tours, treks and other tourism activities mainly in Nepal,
Bhutan and Tibet. Our motto is always to facilitate our clients with right
information, best arrangements and logistics while ensuring the safety of our
clients and our crew members. We do not subcontract our services and ensure most authentic local experience. We kindly request our clients and partners to
consider the followings:
- Our Office is
located in Kathmandu-5, Bhatbhateni.
- We do not have any
branch office but we work as local partner on behalf of our travel partners
around the world.
- All the services
will be provided as per the written confirmation and consent as finalized in
the itinerary at the time of booking.
- Scan passport
copy is must with 6 months of validity from the time of arrival.
- We need scan
passport copy at least 1 month before travel to any of the countries we provide
services.
- We might use
photographs of your trip for only marketing and publicity propose after getting
your written consent.
- Our clients are obliged
to follow the rules of respective country, city and respect the local people
and culture.
- We do not take
any responsibility of illegal activities of our clients by the law of respective
country.
- We keep the full
right to change our ‘Terms and Conditions’ and immediately come into effect from
the day of we update in our ‘Terms and Conditions’ Section.
Advance Payment:
- We request our
clients and partners to send money on our Official Bank Accounts except
specified any situation.
- Online Payment via our Website is subject to 4% Extra Bank Charges.
- All the Wire/Bank Transfer
charges must be bear by the senders.
- There will be Extra 4% Bank Charges for any kind of Card Payment (Visa, Master and American Express).
- 10 % Advance is required to confirm the trip which is Non Refundable and 40% payment of
total cost is must as advance after trip confirmation for Nepal Trip, 100% for Bhutan Trip and 100% for Tibet
Trip at the time of booking and the remaining balance
must be sent before a week of travel. We send you the written condition for any
specified case other than mentioned.
Cancellation and Refund:
- Before 90 days of
travel date, there is 20% cancellation for Nepal, Bhutan and Tibet Trips.
- Between 60 to 89
days of travel date, there is 50% cancellation for Nepal, Bhutan and Tibet
Trips.
- There won’t be
any refund cancelled before 60 days of travel date.
Note: If
there is any special case, we will notify you at the time of booking.
Unused Services:
- There won’t be
any refund for any kind of Unused tours and treks once the trip starts.
Risks and Liabilities:
- Alpine Holidays
Pvt. Ltd is not responsible for any cost may arise of change in Government policies, natural calamities, fuel price hike, road
blockade, flight cancellation or delay, floods, political situation, sickness, avalanches
and other factors which are beyond of our control.
Our Commitments:
- We ensure our
best of the best personalized services and take care of our clients by
priority.
- Our Crew Members are fully Insured (Insurance) for trekking, peak climbing, mountaineering and other Adventure Activities.
- If there will be
any special case, we will notify our clients at the time of booking.