Terms and Conditions

Alpine Holidays Pvt Ltd is a local company based in Kathmandu which has established in the year 2008 as per the law of Government of Nepal with license number, 53326/064/065. We operate tours, treks and other tourism activities mainly in Nepal, Bhutan and Tibet. Our motto is always to facilitate our clients with right information, best arrangements and logistics while ensuring the safety of our clients and our crew members.  We do not subcontract our services and ensure most authentic local experience.  We kindly request our clients and partners to consider the followings:
 

1. Our Office is located in Kathmandu-5, Bhatbhateni.
2. We do not have any branch office but we work as local partner on behalf of our travel partners around the world.
3. All the services will be provided as per the written confirmation and consent as finalized in the itinerary at the time of booking.
4. Scan passport copy is must with 6 months of validity from the time of arrival.
5. We need scan passport copy at least 1 month before travel to any of the countries we provide services.
6. We might use photographs of your trip for only marketing and publicity propose after getting your written consent.
7. Our clients are obliged to follow the rules of respective country, city and respect the local people and culture.
8. We do not take any responsibility of illegal activities of our clients by the law of respective country. 
9. We keep the full right to change our ‘Terms and Conditions’ and immediately come into effect from the day of we update in our ‘Terms and Conditions’ Section.

Advance Payment:

1. We request our clients and partners to send money on our Official Bank Accounts except specified any situation.
2. Online Payment via our Website is subject to 4% Extra Bank Charges. 
3. All the Wire/Bank Transfer charges must be bear by the senders.
4. There will be Extra 4% Bank Charges for  any kind of Card Payment (Visa, Master and American Express).
5. 10 % Advance is required to confirm the trip which is Non Refundable and 40% payment of total cost is must as advance after trip confirmation for Nepal Trip, 100% for Bhutan Trip and 100% for Tibet Trip at the time of booking and the remaining balance must be sent before a week of travel. We send you the written condition for any specified case other than mentioned.  

Cancellation and Refund:

1. Before 90 days of travel date, there is 20% cancellation for Nepal, Bhutan and Tibet Trips.
2. Between 60 to 89 days of travel date, there is 50% cancellation for Nepal, Bhutan and Tibet Trips.
3. There won’t be any refund cancelled before 60 days of travel date.

      Note: If there is any special case, we will notify you at the time of booking.
 
Unused Services:

1. There won’t be any refund for any kind of Unused tours and treks once the trip starts.

Risks and Liabilities:

1. Alpine Holidays Pvt. Ltd is not responsible for any cost may arise of change in  Government policies, natural calamities, fuel price hike, road blockade, flight cancellation or delay, floods, political situation, sickness, avalanches and other factors which are beyond of our control. 

Our Commitments:

1. We ensure our best of the best personalized services and take care of our clients by priority.
2. Our Crew Members are fully Insured (Insurance) for trekking, peak climbing, mountaineering and other Adventure Activities. 
3. If there will be any special case, we will notify our clients at the time of booking.